Question 1

Do you handle jewelry repairs?

Accepted Answer

Yes. We offer a full range of repair and maintenance services—cleaning, tightening stones, fixing breaks, soldering chains, and ring resizing.

Question 2

How long do typical repairs or ring resizing take?

Accepted Answer

Simple jobs (cleaning, tightening, many battery swaps) are often same-day or next-day. More complex work can take a few days to a couple of weeks, depending on the piece and workload.

Question 3

Can you replace my watch battery?

Accepted Answer

Yes. Most battery changes are quick—often while you wait or within a day or two.

Question 4

Do I need an appointment?

Accepted Answer

Walk-ins are fine during business hours. For custom design or multiple appraisals, calling ahead helps us set aside time.

Question 5

Will you clean and inspect my jewelry?

Accepted Answer

Yes. We can clean and check settings. It’s smart to have pieces inspected at least once a year to catch loose stones or worn prongs.

Question 6

Can you work on jewelry I didn’t buy from you?

Accepted Answer

Absolutely. We repair and service pieces regardless of where they were purchased.

Question 7

What should I bring for an appraisal or repair drop-off?

Accepted Answer

Bring the item, any lab reports or past appraisals, and your ID. For watches, include extra links or original paperwork if you have it.

Frequently Asked Questions