Frequently Asked Questions
Find answers to common questions about our insurance services. If you have more questions, feel free to contact us.
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Yes. We offer a full range of repair and maintenance services—cleaning, tightening stones, fixing breaks, soldering chains, and ring resizing.
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Simple jobs (cleaning, tightening, many battery swaps) are often same-day or next-day. More complex work can take a few days to a couple of weeks, depending on the piece and workload.
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Yes. Most battery changes are quick—often while you wait or within a day or two.
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Walk-ins are fine during business hours. For custom design or multiple appraisals, calling ahead helps us set aside time.
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Yes. We can clean and check settings. It’s smart to have pieces inspected at least once a year to catch loose stones or worn prongs.
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Absolutely. We repair and service pieces regardless of where they were purchased.
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Bring the item, any lab reports or past appraisals, and your ID. For watches, include extra links or original paperwork if you have it.
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Yes, we specialize in custom jewelry design. Bring your ideas, sketches, or inspiration photos, and we’ll work with you to create something unique.